Privacy Policy

Information We Collect

When you register an account, make deposits, or play our games, we collect the personal information necessary to provide our services. This typically includes your full name, date of birth, residential address, email address, telephone number, and payment details such as credit card or e-wallet information.

We also collect information about your activity on the site, including game history, transaction records, and how you interact with our platform. In addition, our systems automatically record technical information such as your IP address, browser type and version, device identifiers, and pages visited.

How We Use Your Information

Your personal information allows us to create and manage your account, process deposits and withdrawals, verify your identity, and deliver the gaming experience you expect. We also use this information to communicate important updates, respond to your inquiries, and, where you have given consent, send promotional offers that may interest you.

Internal analysis helps us improve our website, develop new games, and ensure our services remain safe and enjoyable. We may combine data from different sources to better understand player preferences while maintaining strict confidentiality standards.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share necessary data with trusted service providers who assist in operating our business. These partners include payment processors, identity verification companies, customer support platforms, and marketing agencies that operate under strict contractual obligations to protect your data.

Disclosure may also occur when required by law, such as to comply with regulatory requests from gaming authorities or to prevent fraud and money laundering. In the event of a corporate restructuring, merger, or acquisition, your information may be transferred as part of the business assets, subject to the same privacy protections outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember language preferences, analyse site traffic, and personalise your experience. These small files help us understand which features are most popular and how we can improve navigation and game performance.

You can adjust your browser settings to refuse cookies, though doing so may limit certain functions of the site. We also work with analytics providers whose tools help us measure and improve the overall player journey without compromising individual privacy.

Data Security

We take the protection of your information seriously and employ industry-standard security measures, including encryption, firewalls, and secure servers. Access to personal information is restricted to authorised personnel who require it to perform their duties.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our practices to maintain the highest possible level of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data when it is no longer needed for the purposes for which it was collected. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, simply reach out to our customer service department. We will respond to your request in accordance with applicable Canadian privacy laws and our internal procedures.

Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by gaming and financial regulations. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions or concerns regarding our privacy practices, please contact our support team through the live chat feature or by email at the address listed in our help centre.